Most of our orders ship out within 24-48 hours of the order being placed. The inventory on the website does reflect our current stock levels so if it shows available we 99.8% of the time have the product in stock. Our primary carriers are USPS and UPS SurePost. Once your order is shipped you will receive the tracking details via email confirmation.
If you prefer to order online and pick up at either of our store locations, that also is an option. Just select Store Pickup during the check out process. Please note that not all items are available at each store. Also, several items are in our warehouse and need to be picked up for the delivery. To be sure we have things ready for you, we will send an email when your order is ready for pick up. We do have two store locations, our original store in Mooresville NC and our new store located onsite at the Tryon International Equestrian Center, Vendor Cabin #3 between Roger's Diner and Ring 1.
We do practice "green" initiatives whenever possible. Our boxes used in shipping your items are many times recycled boxes, meaning a box came to us and thus we use it to ship items to others if the box is in good condition. We also purchase new boxes made of recycled materials. Same with our packing materials. Our intention is to "re-use" what we can to minimize the environmental impact.
Shipping is available to the USA and Canada via the website. In some cases we can ship to other international addresses. In these cases, please email us at email@example.com with the information on what you would like to order and where it would be shipped to and we will quote you a price for shipping.
Free Shipping site wide for all 50 states in the US with a minimum order of $45.
Shipping to the outlaying markets of the US such as Puerto Rico, use coupon code FreeShipping when checking out to receive free shipping on many of our products including most items from our apparel and tack categories with a $45 minimum purchase.
Need your order sooner? Select Expedited Shipping at checkout to see your options for faster shipment times and rates.
You may return most new, unopened items within 30 days of delivery for a full refund. Returns can be made in person at the store, mobile unit, store at Tryon International Equestrian Center in addition to shipping the item back, regardless of where you purchased the item (in store or online). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All sales on flash sales and clearance items are final. Custom orders for non-standard product are considered final. Custom Boots or custom apparel whether made to measure or custom designs are considered final.
When sending back your product be sure to include a copy of the original order or packing slip with instructions on what you would like done (ie. return for credit or exchange etc). Be sure to use proper packaging techniques to ensure the item is returned undamaged. We recommend you use a service that provides you with tracking information and we recommend you purchase insurance. The cost of the packaging, shipping and/or insurance is at the cost of the buyer. The return must be received back in our store within 15 days of the date of the return authorization approval or if none available, within 30 days of the original purchase date. If not received within that time frame, a re-stocking fee will be assessed. Items must be returned in the original box or packaging and be in new condition. No return will be processed for damaged items, incomplete items, used or worn items etc. The seller retains all rights to make decision related to the acceptability of the return as per the policy. Items sent back that do not qualify for a full return will be returned to the buyer at the buyer's expense or charged a restocking fee. No returns will be processed for "lost" merchandise unless proof of delivery to our store can be provided.
You should expect to receive your refund within four to six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If ever you have a question, feel free to call us at 1-704-664-6773 or email firstname.lastname@example.org